We’ve gathered the most common questions from our customers in one convenient place. From browsing and checkout to delivery and support, our FAQ section is designed to provide quick, straightforward answers so you can enjoy a seamless Trevor Labz experience from start to finish.
Yes — if your vape arrives damaged or leaked, get in touch with our team within 24 hours of delivery. Share your order number and a photo of the issue and we'll get it sorted. Confirmed cases will receive a replacement as quickly as possible. We're sorry for the inconvenience and we'll always make it right.
First, check your order confirmation for the estimated delivery date. If that's passed and nothing has arrived, contact our team within 48 hours with your order number and we'll look into it straight away and get it resolved as quickly as possible.
We use a secure manual payment system. Once you've placed your order, simply message us on WhatsApp with your order number and we'll send you a payment link to complete your purchase via card or crypto. Quick, secure, and straightforward.
Every order is vacuum sealed and sent in a plain black bag or box — discreet, secure, and with no branding on the outside. Your privacy is our priority at every step.
First, make sure the device is fully charged. If it's charged but still not hitting, try a slow, gentle draw without activating to clear any airway resistance. If the issue persists, tap the device lightly on a flat surface to loosen any thick concentrate that may have settled. Still not working? Contact our team on WhatsApp with your order number and we'll help you out.
A 2G disposable vape delivers approximately 850–1,000 puffs per device. How long that lasts depends entirely on how often you use it — light users can expect several weeks, while heavier users may go through it faster. The USB-C rechargeable battery is designed to outlast the full 2G of liquid.
Reach us directly on WhatsApp — it's the fastest way to get a response. Have your order number ready and we'll get back to you as quickly as possible.
Yes — we offer wholesale pricing that isn't listed on the site. If you're interested in bulk or wholesale orders, get in touch with our team directly via WhatsApp and we'll put together a custom quote based on your requirements.
This is completely normal. Orders of 14g and above are vacuum sealed and sent without the storage pots shown in product images. This keeps your order fresh, secure, and discreet during transit. The pots are shown for display purposes only — your product and quantity are exactly as ordered.
